Plug by Descasio
Enterprise no-code workflow automation — visual process design, approvals, and AI-assisted authoring at scale.
Role · Full-Stack Software Engineer
The problem
Organizations often rely on emails, spreadsheets, and disconnected tools to manage critical business processes. This creates:
- Delays
- Poor visibility
- Manual follow-ups
- Compliance risks
The goal
Create a no-code workflow platform that enables organizations to automate operational processes without engineering involvement.
My role
Full-Stack Software Engineer
- Frontend development
- Backend APIs
- Workflow automation
- Process Builder experiences
Solution
Plug enables organizations to create workflows visually — without writing code. Examples include:
- Leave requests
- Procurement approvals
- Employee onboarding
- Compliance reviews
Core features
- Visual Process Builder
- Dynamic Form Builder
- Approval Chains
- Conditional Routing
- Workflow Automation
- Portals
- AI Copilot (Luna)
- Enterprise SSO
Technical architecture
Frontend
- React
- TypeScript
- Redux Toolkit
- React Query
- Material UI
Backend
- Node.js
- TypeScript
- MongoDB
Infrastructure
- Event-driven processing
- Background workers
- SSO integrations
Key challenges
Complex workflow modeling
Representing real-world approval and operational processes as executable graphs that stay understandable to non-technical users.
Long-running processes
Some workflows span days or weeks — the system must track state reliably across handoffs and escalations.
AI-assisted authoring
Helping users generate and refine workflows using natural language (Luna) while keeping humans in control of governance.
Outcomes
- Enabled organizations to digitize operational processes.
- Reduced dependency on engineering teams for routine approvals.
- Delivered enterprise-grade workflow automation.
Lessons learned
- Enterprise software is mostly workflow design.
- Domain modeling is often harder than coding.
- Reliability is a feature.